Dear “Insurance” Company

prior

Dear “Insurance” Company:

You have once more taken me on a journey of cognitive dissonance. When I went to the pharmacy to pick up my daughter’s new anti-seizure medication, they told me they couldn’t release it yet because you were requiring “prior authorization from the doctor.” Here’s the thing: A medical professional evaluated my daughter’s symptoms, considered all his options, and decided this medicine was the best way to address them. That’s about as close to prior authorization as any reasonable person would require.

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Knowing and “knowing” are not the same

doctor smoke

I just came from the grocery store. You see people you know there if you live in a relatively small town. As I was checking out, I saw one of Hannah’s respiratory therapists outside the front of the store. I knocked on the window to get her attention, and she reacted, but didn’t seem sure what the noise was or where it came from.

She then put a cigarette to her lips and pulled a long drag.

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Communication lessons from my daughter

Road Closed Detour sign

I’ve mentioned my special needs daughter here before. I don’t talk about her here a lot, although in many ways she is the center of my life, because the focus of this blog is on communication skills. But every once in awhile these major areas of my life intersect. Today is one of them. Here are some things Hannah is reminding me of today.
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Appearances changing

Yes, the old place looks a little different. We became aware that our old theme was not, as they say, responsive. That means it didn’t play well with mobile devices. Not only does my site need to play well with mobile devices just because, but also because at my college I happen to be one of two faculty liaisons for mobile technology. I think it would be a little embarrassing if my own site wasn’t mobile friendly.

But that means I have some rebuilding to do. When I switched over to the new theme, I lost my widgets (those things over on the side that perform special functions). I have some of them restored, but others I have to recreate. So please excuse the wet paint. The smell will dissipate soon.

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Marking passages

Glass graduated cylinder-50ml pl

If you’ve been around a science or medical laboratory, you have almost certainly dealt with a graduated cylinder, one of those ubiquitous devices marked off for measuring liquids. It is no coincidence that we use the word “graduation” to mark a passage from high school, from college, from graduate work. Graduation isn’t an ending; it’s simply a mark in the larger cylinder of life, though a significant one.

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Wisdom lies somewhere in here

Plateau

Whenever you seek to improve something like your communication skills, you tend to hit a plateau. It’s part of the learning curve, perhaps at the junction between conscious incompetence and conscious competence. In any case, despite putting effort into it, your advance seems to have stopped.

A lot of people quit at this point, especially if they’ve heard the self-help slogan, “Insanity is doing the same thing while expecting different results.” Another version: “If you keep doing the same thing, you’ll keep getting the same outcome.”

That’s a useful insight, of course. No one wants to keep beating his head against a wall.

But.

A paradox is when something is true, and its opposite is also true. Here’s the opposite truth: By this reasoning a hen looks stupid for about 21 days. It looks as if nothing is happening. But then something remarkable happens. A stone mason may hammer on his wedge a hundred times, apparently without effect. But then on the 100th or 110th or 120th blow, the stone face may suddenly shear off.

Just because you can’t see anything happening doesn’t mean nothing is happening. Consider the egg.

So how do you know when to quit (because it’s truly useless) and when to persist?

I don’t know.

I just know that most of us tend to give up too soon.

I think ultimately you develop wisdom that comes from experience, an intuition that allows you to sense changes where others see nothing. That takes a certain vulnerability, the willingness to be wrong, the willingness to make mistakes. You learn more from your “mistakes” than you do from your successes, but always be learning.

And learn to live with paradoxes.

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Conflict is inevitable; effective communication is not

Fear vs. trust

This weekend I will be presenting an education session for the District 63 Toastmasters Spring Conference in Chattanooga. We’ll be talking about Healthy Conflict, aimed at managing such within a Toastmasters club, but the principles apply to any organization.

Here’s the gist: conflict is inevitable. If you are alive, you will experience conflict. Many of us spend a lot of time trying to avoid conflict, and while we certainly don’t need to seek it or cause it on purpose, we should face the reality that it will happen, and so focus on developing skills for effective, healthy conflict. Continue reading

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The 99-cent solution

Flip flops

No getting around it, aging causes some issues. As my bones have gotten creakier and I’ve gotten heavier, I’ve found a particularly painful part of the day to be showering. When I step onto that hard, flat surface, my feet hurt.

I put up with it for weeks until a few days ago when I passed a display at Walmart labeled “99 cent sandals.” They were the kind I used to get to go to the beach, the kind you don’t care if you lose them in the sand or the surf. I picked out a black pair rather than the gaudy ones–after all, no one else would ever see them, but why take chances?

Problem solved. Honestly, I don’t care for the feeling of that thing that goes between your toes, but for 5 to 10 minutes it feels a lot better than the cold, hard bottom of the shower.

There is probably some issue you face that has been nagging you for awhile. In fact, you’ve gotten used to it, and just accept it as part of life. Most of our problems aren’t that simple–but some of them are. Is there a 99-cent solution you are overlooking?

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