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You don’t notice when people don’t say “um” and “uh” and “you know.” When they do, though, they can really interfere with listening because they break the flow. Those are the obvious “vocalized pauses,” but there are others that will interfere for a different reason, and they can be even harder for a speaker to notice and eliminate.

The first step in dealing with them is recognizing them. Let’s look at three classes of vocalized pauses. Continue reading

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