Speakers serve their audiences better when they’re confident. Arrogance is a turn-off. Yet, arguably they are simply two sides of the same coin. Which are you?

I recently had an insightful conversation with my friend Lois Creamer. (Actually, I think every conversation I have with Lois is insightful.) We were talking about personality types, and she pointed out two different, each with  large egos, who come across differently because of differences in “people skills.” Continue reading

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