Month: December 2012 (Page 1 of 2)

When you get up in the morning, make it New Year’s


Everyone is writing about a retrospective of the previous year, or looking forward to the new year. I want to encourage you to treat each evening as New Year’s Eve, and every day as New Year’s Day.

I don’t mean to watch a ball drop every night, or earn a hangover. I mean consider a brief retrospective, and set your plans. Continue reading

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Bonus: “Physician, Heal Thy Business” coming


The new year will bring a new service. I’m collaborating with a fellow speaker who is a doctor to put on a workshop and training for doctors about their unique needs in customer service, tentatively titled “Physician, Heal They Business.” Doctors are in a unique business position, and they don’t always know how to train their staffs for that aspect of their practices. Continue reading

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Social media friends are real

A Conversation

At least some social media friends are real.

I’ve been thinking about friendship in recent days. I don’t think many of us have as many close relationships as we once did, but maybe I’m just extrapolating my experience to the whole world and maybe I’m falling into the “good old days” trap. Still, it seems that real-world relationships don’t have the depth they used to. Continue reading

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Stop worrying about learning styles

Regular readers here know I am somewhat skeptical of research about learning styles. I am far from alone on this.

Regular readers also know my frequent theme about the need for teachers and speakers to go beyond serving merely as information transmitters.

You can imagine my delight when I stumbled across a post that combines both of these, although you have to look several paragraphs into Getting Over Learning Styles to see the connection. Continue reading

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Personality means everything in speaking


This is a frequent theme of mine: if we believe our primary value lies in standing at the front of the room and talking, we are in serious trouble.

Whether we are primarily speakers or classroom teachers, this is true. Standing at the front and talking is a form of information transfer. Audience members and students can find information more easily and cheaper than they can by going to all the trouble it takes to get in front of us. Continue reading

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Speakers need confidence, not arrogance

Speakers serve their audiences better when they’re confident. Arrogance is a turn-off. Yet, arguably they are simply two sides of the same coin. Which are you?

I recently had an insightful conversation with my friend Lois Creamer. (Actually, I think every conversation I have with Lois is insightful.) We were talking about personality types, and she pointed out two different, each with  large egos, who come across differently because of differences in “people skills.” Continue reading

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Bonus post: Introverts, Parties, and Root Canals

A friend posted on Facebook some out loud thinking as to whether she dreaded more a root canal or going to a party, introvert that she is.

Another friend posted what became the first in a list. Here’s the list, with a bonus.

Ten Reasons a Root Canal is Better Than a Party for an Introvert

  1. A root canal won’t ask you if it can call you later. (Thanks to Katherine Bailey-Shaffer for that one.)
  2. Root canals take place in a small room with, perhaps, quiet music playing in the background.
  3. Root canals usually have a predictable time they will end.
  4. During a root canal, no one expects you to respond with witty conversation.
  5. Two words: nitrous oxide.
  6. A root canal is less like pulling teeth for an introvert.
  7. One, or at most two, people at a time.
  8. If you say something stupid, everybody blames the nitrous.
  9. You have something to grip.
  10. You’re not expected to invite the dentist over to your place next time.

And, bonus: Dentists usually use good mouthwash.

Bookmark the site. I’m working on a book about communication skills for introverts.

Can you relate to this list?

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Delivery differentiates speaking from any other communication form


I’m privileged to observe an intelligent, capable leader develop even greater impact through learning more effective delivery as a speaker.

I can’t remember who said it to give proper credit, but someone once said that if you can give an effective speech and you can run a meeting, you can rule the world. Intentional overstatement though it might be, it gets at how important communication skills are. I’m seeing that in action. Continue reading

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