Do you have a story you could share with me?
I just got back from doing a presentation at a conference. The conference was just fantastic, and the presentation went well. The only dark spot on the whole trip, in fact, was an experience with the airline that got me thinking about the theme for an upcoming article: customer service is communication.
Readers here sense a frequent theme: you cannot not communicate. The way you treat your customers communicates how you view them. Continue reading